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Sunday, October 9, 2011
I will email you as soon as I receive the noodle board. I am so touched that you sent me a little gift, too! On another note, I want to say that your professional commitment to your customers is awesome! The email correspondence with updates of an order along with follow-ups of final processing clearly demonstrate that your business will continue to thrive and grow.
Have a wonderful and blessed weekend,
Tuesday, October 4, 2011
I just wanted to let you know that I received my package today, and WOW, I am in love with it all!!!!! You're right... the sweet annie in the penny pocket smells amazing!!! Everything is divine, I cannot wait to start decorating tonight! And thank you so much for the candle bag,
and the DELICIOUS smelling tart! :) When I get home I'm gonna pop it right in to my tart warmer. You are just so sweet! In all, I couldn't be happier with the products, and I couldn't be happier with your fantastic customer service. I will surely be back for much, much more!
Sunday, July 24, 2011
Kathy, I want to compliment you on your wonderful website! I have
placed several orders with you now, and I want to thank you for your
amazing products and your prompt, helpful customer service! You are so
enthusiastic and exuberant about your products; how I have enjoyed and
smiled over all the "Ultimate Favorites" you have! The layout of all
your items is very inviting. I've always loved how it's possible to
get a glimpse into how I can display an item by how YOU group things
in your pictures. Your descriptions are so realistic that I can almost
smell your candles, and I appreciate the ease with which I can
maneuver within your categories. When I've had questions, you respond
quickly with answers that will help me in my decisions of what to get.
Of course, the most fun is RECEIVING the orders! It's always so much
fun to open a box and get a whiff of your scented tissues
inside...it's just so inviting! Opening one of your boxes makes me
feel like a little girl on Christmas morning! Every single item I've
ordered has been beautiful and EXACTLY as you have described it. Then,
of course, there are the freebies, that have inspired even MORE
purchases recently! I am really enjoying all your new Americana
products. And I LOVE the new logos, by the way! But Kathy, what has
impressed me the most is YOU. You are so much more than just a name
behind the website. You have become a friend, and that makes your
company a double blessing to me. I love the fact that KL Primitives is
Christian-based, which immediately instills trust. The fact that you
have shared windows into your personal life, like when you lost your
father recently, lets your customers relate to you on a much deeper
level, and I really appreciate that openness and vulnerability. To God
be the Glory for the things He has done, and will continue to do,
through you! Thank you!
From: Palatine, Illinois
Friday, July 22, 2011
Love the new look of the web site!
Monday, July 18, 2011
The package arrived safely today, and the candles are beautiful! I am very pleased with everything, and thank you for the tart melt, it smells lovely and was a very nice surprise! I'm setting that aside for cooler weather, not that I'm anxious for that to appear!
You packed everything so well, it didn't appear that anything even budged during transit. Thank you for that as well.
I also appreciated your personal contact; you made me feel like I'd walked into your shop and gotten a warm greeting, not like I was just a faceless online order. Thanks!
Monday, December 13, 2010
Raced to the mail box! Got home, tore open the box... stopped long enough to say OHhhhh CUTE Christmas paper!
Everything is now hung, and put in their special little places I had reserved for them. I now have the CUTEST KITCHEN and DINING ROOM EVER!!! I have to move the fridge out so I can order the NEW gingerbread items. The house is filled with this wonderful aroma! You would think with this being my most favorite place in the house now with all of your wonderful stuff, I would WANT TO ACTUALLY COOK! Nah... its too cute to mess up now! HA HAAAAA
THANK THANK THANK THANK YOU AS ALWAYS! YOU ARE SIMPLY AWESOME, KATHY!
May you have a wonderful Christmas filled with the happy feelings you give to others!
Saturday, November 20, 2010
How do I condense my novel: I have been searching for Gingerbread items for years. I collect them, and decorate in my kitchen with them to remind me of my Dad. I just finished my kitchen, and wanted to add Gingerbread curtains. One day while searching for hours, I happened to find this sight named KL Primitives, I thought well these look cute & I think they would match the colors I have, so I ordered the curtains, matching Wall Hanging, and towel. Not a hour later, I received a very nice email, and confirmation that my items were being shipped the next day that took me by surprise as good customer service, and a friendly business approach is just not the norm these days. Then another nice email the next day to say it was shipped, and to let her know that everything arrived ok, and I was completely satisfied... Puzzled enough to comment to my husband how Nice this "Kathy" seemed. Then I received my items in the mail, now the emotional part, I could not have had these custom made to match everything I just finished in my kitchen if I had tried. I have never been so happy, and 110% satisfied with any purchase I have made, and I was leary about ordering something I hadn't actually seen in person. The pictures do not give these things justice; they are absolutely Darling!! and the craftsmanship, and details are just awesome. That was yesterday, today I just made my second of many orders I will make in the future. Now when I look out my kitchen window, and gingerbread curtains, I have even a better memory. THANK YOU AGAIN Kathy I am on a mission to see that everyone knows about this WONDERFUL Place called KL Primitives.
Saturday, November 20, 2010
I forgot to add to my novel, part of my order I placed today that was enclosed in my package was a special gift of one of her soy tarts with a hand written Thank you. I have been loving the smell since I melted it last night. Still amazed at such awesome products with even more amazing customer service.
Tuesday, November 2, 2010
Guess What? I got everything today! Thank you, Thank You, Thank You....did I say, Thank you?! for my $50 gifts!!! I can't believe that you sent me my most favorite bear!! I LOVE the runner!! I already have everything up. I have been playing house for the whole morning...setting up for Thanksgiving! You chose such beautiful things! I love the Heart tart...but it looks so pretty wrapped that I don't want to cut it up! And the oval candle tray is just perfect!! Thank you again from the bottom of my heart!
I love the Vermont Maple Flicker Cupboard candle!! It's amazing. Now to find just the right place for it! I also thank you for all of the tarts that you sent. I just love the smells and can't wait to use them! You have spoiled me! I have all of my flickers...so many!! I am so blessed with what I have already...You truly are the best! Thank you again for wrapping everything individually. Everything came in wonderful condition, and I am so very pleased! All has arrived, and I am so very happy!
Thank you again...and thank you for personalizing my gifts for me. The bear really touched my heart! You just can't imagine! I put him up in my front room so I see him always! Thank you so much!
Monday, November 1, 2010
I picked up my sign on Saturday morning. I was so pleased with it. I have never seen one with that saying and the candles. It will fit great on the quilt rack ledge that I bought it for! It was a pleasure dealing with you and KL Primitives. In this day and age it is so pleasant to talk to a "person" when ordering from a company, and your concern in getting the product and being happy with it meant a great deal. I look forward to ordering from you again.
Thursday, October 7, 2010
Kathy, I just have to say how pleased I am with the appliance covers and the noodle board. I absolutely love them. They arrived in perfect condition, and as I see them on my counter and stove I feel warm and fuzzy. I must say, I have been to other prim sites, but yours is definitely tops. And I surely will be buying more items. PS. I check your web site about every other day for new items. Have a great day and thanks so much again.
Monday, August 30, 2010
I wanted to let you know that I received my shipment on Saturday. Thank you SO much for being so prompt and careful with the items. I also loved the free gift that was inside. It smells yummy which makes me want to get some. I love the presidential candles; Iím an Abe Lincoln fan so that was so cool you had those. I also canít wait to use the snowball fixins this Christmas. Thank you for taking such good care of me and my orders even though they arenít very big.
Take care and donít be surprised if you see another order from me soonÖÖ.
Sunday, August 29, 2010
Dear Kathy, I can't say enough wonderful things about you or your products. Your excitement with everything you sell is contagious and from our first email I knew that you were a sincere & honest person. I love the Potter's Chair it was more than I expected, it is HUGE, and Thank you for all the gifts you sent along with my shipment, they smell good enough to eat! I look forward to all of the new things you have coming out! Your an amazing person and I am blessed to have met you!! Sincerely Your Prim Buddy - Melinda
Saturday, August 14, 2010
Kathy, I received my primitive writing desk and it is just what I was looking for. Thank you for my extra gift and quick shipping. I will be back I see something else I like.
Monday, August 9, 2010
I absolutely love this stove cover! It has been exactly what I've been looking for quite some time now. Thank you very much for the extra gift. It's very cute, and perfect for the upcoming fall! I couldn't have asked for better service and fast shipping! I will be back for more. Have a great day!!